Your 14-day right of withdrawal
You have a 14-day withdrawal period from the moment you receive your order to cancel your purchase, without giving any reason and without penalty, as established by EU Directive 2023/2673 and the consumer protection laws applicable in your country.
How to exercise it
Fill in the form below. You will receive an automatic confirmation by email once your request is registered. The refund will be processed within the legal deadline that applies to your purchase.
When the right of withdrawal does not apply
EU Directive 2011/83/EU lists several categories of goods and services excluded from the 14-day right of withdrawal. The sections below cover the cases that may apply to this shop.
Custom-made, perishable, hygiene-sealed or sealed media items
Items made to your specifications or clearly personalised, goods likely to deteriorate or expire rapidly (perishables), items sealed for hygiene or health protection and unsealed after delivery, and sealed audio, video or software recordings unsealed after delivery are excluded from the right of withdrawal — Art. 16(a), (c), (d), (e), (i) of Directive 2011/83/EU.
In this case, the right of withdrawal is only possible if the packages and bottles are still sealed upon return. Returns will not be accepted if the goods returned by the customer are found to be non-compliant.
Utilizza questo modulo per esercitare il tuo diritto di recesso ai sensi della normativa UE applicabile in materia di tutela dei consumatori. L'invio del modulo registra la tua richiesta e ti invieremo una conferma via e-mail; tuttavia, ciò non implica di per sé l'accettazione del recesso.
Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.
