Purchases made on www.cottorella.net are governed by the following conditions.

By clicking on the “I accept” button, the user accepts the Conditions without limitations or reservations.

The website is the property of Antiche Fonti di Cottorella SpA – Via Fonte di Cottorella,19 partita IVA 00042030577


In order to access the Services, you need to sign up to the Site. During the registration phase, the users will be asked to specify whether they intend to register and therefore make purchases as a company, sole trader/freelancer, private individual or association as well as specifying the nationality of the user. Only purchases made by private users will be subject to the applicable consumer legislation.

All the final prices of the products shown on the Site are stated in Euros and include VAT. The prices of the products may be subject to periodic changes. 

For certain products and offers, shipping costs are considered to be included, if explicitly described in the product description. For all remaining products, the latter are the responsibility of the user.

The user can decide to use the shipping services, for which the user will bear the charge or the user can collect from our company headquarters free of charge. 


The user can proceed to the product selection as outlined in the relevant sections, selecting them one by one, selecting from the various options, and adding the desired quantity to their shopping cart. Some images may be provided in order to aid the customer’s selection, the shipped products may differ slightly from the images provided.

Once the user has finished selecting their desired products, a “check-out” screen will appear to send the order and indicate the costs and the total expenses.


The client can purchase products online and make payments by credit card (Visa or MasterCard), via Paypal or via bank transfer, as outlined on the Site, by following the set of instructions in the purchasing procedure.

The information necessary for the payment will be forwarded, via encrypted protocols, to a payment institute trusted by Antiche Fonti di Cottorella SpA through

remote electronic payment services, without the possibility of access by third parties.

Payments must be made in advance, only after the payment will the selected articles be put into production. 

For payments made by Bank Transfer, the production will begin upon the receipt of payment, consequently, the delivery may be delayed by 2-3 days, plus the time for the printing and shipping. In this case, it is also necessary to enter the order number in the reason for payment to identify the transaction. The invoice will be sent by email at the moment of shipping.


The selection of the items and images to be printed, as well as the acquisition of the related authorisations for their reproduction, where necessary, remains the sole responsibility of the users. Under no circumstances will Antiche Fonti di Cottorella SpA check the contents except in relation to the technical specifications and graphic compatibility with the requested specifications.

Under no circumstances will Antiche Fonti di Cottorella SpA be liable for the use of unauthorised images on behalf of the users and for any kind of violation of third-party rights that exist.

The user therefore exonerates Antiche Fonti di Cottorella SpA, also pledging to hold it harmless and indemnify it, from any liability towards third parties who may complain about violations of intellectual property rights, damage to image, honour, decorum, moral integrity or any pecuniary and non-pecuniary damage resulting from the printing of images and contents sent by the user. It reserves the right, in any case, to block any order that involves a clear violation of the intellectual property rights of third parties or whose contents are defamatory, violent or otherwise contrary to public order and morality.


The delivery of the products will be made within 5 working days. Delivery times are valid for the majority of Italy. It may take two or more working days for deliveries to reach the islands and more remote regions. 

Orders will not be considered complete until the receipt of payment. Receipt of subsequent payment between the hours 18:00 – 10:00 will be deemed to have taken place on the next working day. 

Working days are considered as those from Monday to Friday with the exception of the following calendar dates 1/1, 6/1, 25/4, 1/5, 2/6, 15/8, 1/11, 8/12, 24/12, 25/12, 26/12, 31/12 and Easter Monday. Under no circumstances will Antiche Fonte di Cottorella SpA be held responsible for any possible damages caused by delays in delivery.


Right of withdrawal

You have the right to withdraw from the contract, without giving any reasons, within 14 days. The withdrawal period expires 14 days from the day the sales contract was created «in which you or a third party, other than the carrier and designated by you, acquire physical possession of the goods.».

To exercise your right of withdrawal, you must inform us of your decision to terminate the contract via an explicit declaration by sending, for example; a letter sent by post, fax or electronic post.





To meet the withdrawal deadline, it is sufficient for you to send us the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of contract withdrawal

If you withdraw from the contract, you will be reimbursed all the payments you have made in our favour, including the cost of delivery, without undue delay and, in any case, no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, in any case, you will not have to incur any costs as a consequence of this refund.

Please return the goods or send them to us without undue delay and, in any case, within 14 days from the day in which you exercised your right to withdraw from the contract. The terms will be respected if you return the goods before the end of the 14 day period. The costs of returning the products are charged to the user.

Exceptions to the Right of Withdrawal 

The right of withdrawal pursuant to articles 52 to 58 for distance contracts and contracts negotiated outside of business premises are excluded in relation to:

a) service contracts after the complete provision of the service if the execution began with the consumer’s express agreement and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;

b) the supply of goods or services in which the price is linked to fluctuations in the financial market that the professional is not able to control and which may occur during the right of withdrawal period.

c) the supply of goods made to measure or clearly personalised;

d) the supply of goods that risk deteriorating or expire rapidly;

e) the supply of sealed goods that cannot be returned for hygiene reasons or connected to health protection and have been opened during the delivery;

f) the supply of goods that, after delivery, end up, by their very nature, inseparably mixed with other goods;

g) the supply of alcoholic drinks, in which the price was agreed when the sales contract was finalised, whose delivery can only take place after thirty days and whose actual value depends on the fluctuations in the market that cannot be controlled by the professional;

h) contracts in which the consumer has specifically requested a visit on behalf of the professional for the purpose of carrying out urgent repair or maintenance work. If, in the event of such a visit, the professional provides services beyond those specifically requested by the consumer or goods other than the spare parts necessary to carry out the maintenance or repairs, the right of withdrawal applies to such additional services or goods;

i) the supply of sealed audio or video recordings or sealed computer software that was 

opened after the delivery;

l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;

m) contracts concluded at a public auction;

n) the provision of accommodation for non-residential purposes, the transport of goods, vehicle rental services, catering services or services relating to leisure activities if the contract states a specific date or period by which it must be executed; 

o) the supply of digital content which is not supplied on a tangible medium if the execution began with the express agreement of the consumer and with their acceptance of the fact that in this case they would have lost the right of withdrawal.


Antiche Fonti di Cottorella SpA will not be held liable, to the user, for damage of any kind, be it direct or indirect, deriving from any possible errors with the merchandise, of any kind, except for willful misconduct or gross negligence.

From the moment of delivery, the user must carefully examine the products received. Any defects on the delivered merchandise and errors with the packaging not attributable to the user, must be immediately signalled to the courier. The merchandise must be collected by signing and checking the contents. The user must then notify us by email, making sure to attach the order number and photographic documentation, if necessary, within 8 days of the receipt of the package Antiche Fonti di Cottorella SpA will do its best to respond to the complaint within two hours.


These Conditions are subject to Italian laws.

For all the orders coming from parties who do not qualify to be considered “consumers”, all disputes related to the interpretation and/or execution of the contract, will be subject to the exclusive jurisdiction of the court of law of Rieti.

Rev. 2 – 10/04/2022

The “Terms and Conditions of Sale” contractual clauses are not retroactive from the revision date.